Refund & Returns Policy

At moissanite jewlry shop, your satisfaction is our top priority. We stand behind the quality of our Moissanite watches and want you to shop with complete confidence. If you’re not fully satisfied with your purchase, we’re here to help.

1. Returns

  • You may return your order within 30 days of delivery.

  • Items must be unused, unworn, and in their original packaging with all tags, certificates, and accessories included.

  • Customized or engraved items are non-returnable, unless defective or damaged upon arrival.

  • To start a return, please contact our support team at [your email] with your order number and reason for return.

2. Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 5–7 business days.

  • Shipping costs are non-refundable, unless the return is due to a manufacturing defect or our error.

3. Exchanges

  • We offer free exchanges for the same model in a different size or style within 30 days of purchase.

  • If the desired item is out of stock, we will issue store credit or a refund.

4. Damaged or Defective Items

  • If your watch arrives damaged or defective, contact us within 48 hours of delivery with photos of the issue.

  • We will arrange a replacement or full refund at no additional cost to you.

5. Return Shipping

  • Customers are responsible for return shipping costs, except for defective or incorrect items.

  • We recommend using a trackable shipping service and purchasing shipping insurance for valuable returns.

6. Non-Returnable Items

  • Gift cards

  • Final sale items

  • Watches showing signs of wear, damage, or alteration after delivery

Questions?
For any refund or return inquiries, please email [your email] or use our Contact Form.